Frequently Asked Questions
Everything you need to know about shopping with Reef Goods.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and indicate whether the item runs true to size, small, or oversized to help you find the perfect fit.
Are Reef Goods products sustainably made?
Yes, we are committed to ethical fashion. 80% of our current collection is made using organic cotton, recycled polyester, or eco-friendly dyes, and we work exclusively with fair-trade certified factories.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.